Shipping & Returns

All orders are shipped from Germany with tracked shipping.

Germany
2-4 business days
5€

EU
4–8 business days
€5
| VAT is included at checkout for EU orders.

UK
5–9 business days
£5
| UK orders are subject to import VAT (20%) and may incur a handling fee, payable on delivery.

US
7–14 business days
$10
| US orders are duty-free. In rare cases, local carriers may charge a customs or handling fee, payable on delivery.

Canada
7–14 business days
CA$10
| Canadian orders are subject to GST/HST and may incur a handling fee, payable on delivery.

Australia
7–14 business days
A$10
| Australian orders are subject to GST (10%) and may incur a handling fee, payable on delivery.

Once your order ships and has been handed over to the carrier, you’ll receive a tracking link by email so you can follow your shipment at any time.

If your order isn’t right for you, you can return it within 14 days of delivery.

Before sending anything back, please write to us at support@matine.com with your order number.

We’ll confirm the return and share the return address and next steps.

Return shipping costs are not covered by Matine.

Once your return arrives and is inspected, we’ll refund the amount to your original payment method within 7-14 days.

We’re here to help.
Write to us at support@matine.com and we’ll get back to you shortly.